Customer Service Representative
If you are team-oriented, dedicated, and willing to work diligently in a dynamic work environment, Mac Medical has a full-time Customer Service position available. This is a tremendous opportunity for a proven successful Customer Service Representative that can positively adapt to changes and quickly find resolutions to problems while maintaining their composure and professionalism. The Customer Service Representative should be confident and skilled in communication. Customer Service is essential in building customer relationships, aligning customer priorities, and assisting customers throughout the process.
SUMMARY:
The Customer Service Representative provides a high-quality customer experience on each customer interaction. This is a Mid-Level position. Customer Support must engage in a positive manner and communicate with each customer on a personal level to create a great customer service experience.
ESSENTIAL FUNCTIONS:
- Provides professional service and support for all customers, including answers phones, taking and accurately processing customer orders, answers questions and emails, recommending various product offerings, estimating costs, and provides quotes, explaining warranties.
- Reviews and cross-checks all engineering prints and data to the customer purchase order(s) to ensure accuracy.
- Designated point of contact (POC) for assigned customer/distributors; takes ownership of all tasks and proactively assists with set-up, inquiries, and oversight.
- Provides daily reports and responses to customers/distributors on the progress of their inquiry with complete and accurate information.
- Gathers, documents, and uses customer feedback to minimize customer complaints by resolving issues.
- Enters data for RMA’s; ensures RMA’s are processed timely and then follows through to the end of the process.
- Assists with Technical Support, if needed.
- Greets persons entering Mac Medical, determines the nature and purpose of the visit, then directs or escorts them to specific destinations.
- File and maintain records.
- Uses own initiative for problem-solving, identifying, and escalating problems affecting service to the CS Supervisor when appropriate.
- Contributes ideas for continued improvement of the customer service team.
Performs other duties as assigned.
REQUIREMENTS:
- HS Diploma; prefer Associates Degree or higher in a related Business Field.
- Must have strong communication skills, be able to communicate effectively, and professional phone etiquette.
- Must be a team player who works well individually, as well as part of a team.
- Must develop a working familiarity with products sold.
- Must be proficient with computers; strong computer skills are necessary for this position as many tasks are aided with software applications such as ERP Systems, Microsoft Office Suite, especially Excel.
- Good organizational and time management skills; detail-oriented.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Phone Etiquette: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
