Mac Medical is known for having a team culture that works together and inspires us to be better! We are a family owned and operated business founded in 1998 which builds American made medical equipment. In 2020 we added a plastic laminate division Cooperworks, and in 2022 we grew again with our installation division Gateway. Join our team and grow with us!
Customer Service Representative
As a Customer Service Representative, you will interact with our company’s customers by professionally addressing inquiries, accurately process orders and proactively resolving issues.
You’ll be a great fit if you like to:
- Interact with customers via telephone, email, or online chat to provide support and information on our products and services.
- Process orders for new or additional products or services.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries and working with our customers to provide a solution to their needs.
- Performs other related duties as assigned.
- Contributes ideas to the continued improvement of customer service.
What you get:
- Competitive compensation.
- 401(k) with matching company contributions.
- Full Insurance Benefits (Health, Dental and Vision).
- Life insurance.
- Paid time off (accrued beginning day one).
- Fun company events.
To be considered you’ll need:
- Professional phone etiquette.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer issues.
- Proficient computer skills with the ability to learn new software.
- Good organizational and time management skills.
- Good attention to detail.
- The desire to be part of a team and contributing a positive attitude.
APPLY FOR THIS POSITION
